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At Luventz, we do our best to process and ship every order as quickly as possible.
Orders are generally delivered within an estimated 10–15 business days after shipment.
Please note that this timeframe is an estimate and may vary depending on the destination, carrier delays, weather conditions, periods of high demand, or other circumstances beyond our control.
After placing your order, some processing time may be required before it is shipped. Once your order has been shipped, you will receive a tracking number, when available, so you can monitor its progress.
Luventz is not responsible for delays caused by the shipping carrier, customs services, weather conditions, or any other circumstances beyond our control.
If your order is taking longer than expected, please contact us so we can help you check its status.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Luventz cannot be held responsible for failed deliveries resulting from an incorrect or incomplete address provided by the customer.
If the tracking information shows that your package has been delivered but you have not received it, please first check with members of your household, your neighbors, and any areas where the carrier may have left the package.
If you still cannot locate your package, please contact us so we can assist you.
By placing an order with Luventz, you acknowledge that you have read and agreed to this Shipping Policy.
At Luventz, customer satisfaction is important to us. If you experience an issue with your order, please contact us so we can review your situation.
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.
Please provide your order number along with photos or videos showing the issue.
After reviewing your request, Luventz may, depending on the circumstances, offer a replacement or refund.
Return requests must meet the applicable conditions for the order and the products concerned.
For hygiene and safety reasons, certain products may not be eligible for return if they have been opened, used, or unsealed.
Please contact us before returning any product. We will provide you with the appropriate return instructions.
When a refund is approved, it will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your bank or payment provider.
Products that have been used, damaged after delivery, or returned without meeting the applicable conditions may not be eligible for a refund.
Luventz reserves the right to review each return or refund request individually.
If you have any questions regarding a return or refund, please contact our customer service team.
Once an order is placed with Luventz, it may be quickly forwarded to our fulfillment partner for processing and shipment.
If you wish to cancel your order, please contact us as soon as possible after placing your order.
We will do our best to cancel the order before it is processed. However, if the order has already been processed or shipped, cancellation may no longer be possible.
In such cases, our Return & Refund Policy may apply.
For cancellation requests, please provide your order number so we can process your request as quickly as possible.
By accessing the Luventz website and placing an order, you agree to these Terms & Conditions.
Customers are responsible for verifying all information provided during checkout, including their name, shipping address, and payment information.
Luventz reserves the right to refuse or cancel an order in certain circumstances, including pricing errors, incorrect information, or suspected fraudulent activity.
Prices displayed on our website are shown in the currency indicated at checkout. Payment must be completed before an order can be processed.
Shipping times displayed on our website are estimates and are not guaranteed. Delivery times may vary depending on the destination and circumstances related to shipping.
We make every effort to display our products and their information as accurately as possible. However, the appearance of a product may vary slightly from the images shown on our website.
Luventz cannot be held responsible for delays or events beyond our reasonable control, including delays caused by shipping carriers, customs services, weather conditions, or other exceptional circumstances.
Luventz reserves the right to modify these Terms & Conditions at any time. The terms applicable to your purchase are those published on our website at the time your order is placed.
If you have any questions regarding these Terms & Conditions, please contact our customer service team.
